Bilingual CX Advocate — Remote/Onsite Contact Center

Valor Intelligent Processing, LLC; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability Insurance

Life Insurance

Career growth

Job summary

MCI is seeking a customer-focused Contact Center Representative to join our team in Tampa. You will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience in a fast-paced environment.

Ideal candidates have 1 year of contact center or customer service experience, excellent communication skills, and proficiency with CRM systems. Bilingual English/Spanish is a plus. Training and growth opportunities are available.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum 1 year of experience in a contact center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computers and CRM systems.
• Fluent in English and Spanish is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and elevate complex cases to supervisors when necessary.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
• Follow communication scripts and adhere to company procedures and compliance standards.
• Participate in ongoing training and coaching sessions to improve service delivery.

Skills

Customer service

Verbal communication

Written communication

CRM systems

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

CRM Systems

Job description

MCI is seeking a customer-focused Contact Center Representative to join our team in Tampa. You will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience in a fast-paced environment.

Ideal candidates have 1 year of contact center or customer service experience, excellent communication skills, and proficiency with CRM systems. Bilingual English/Spanish is a plus. Training and growth opportunities are available.