Dallas-Based Bilingual Spanish Customer Support Agent

MCI; Dallas (TX); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

MCI is seeking enthusiastic bilingual Spanish/English Call Center Representatives to join our on-site team in Dallas, TX. You will handle inbound and outbound calls, assist customers with product and service inquiries, troubleshoot basic issues, and document interactions with accuracy.

The ideal candidate is fluent in English and Spanish, has strong communication and problem-solving skills, and can work with a fast-paced team.

Qualifikationen

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.
• Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable.
• Strong organizational, communication, and time management skills.
• Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Comfortable working with Windows-based applications and learning new software systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent conflict resolution and interpersonal skills.
• Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others.
• Ability to multitask, remain organized, and work independently in a fast-paced environment.
• Dependable with excellent attendance and punctuality.
• Strong team player who thrives in a collaborative environment.
• Ability to work scheduled shifts, including the required training period.

Aufgaben

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems and technology to manage customer accounts and complete account-related tasks.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.
• Use available knowledge bases and training resources to provide accurate information.
• Protect confidential and personal customer information in accordance with company policies.
• Escalate complex customer concerns to the appropriate department or management team when necessary.
• Strive to achieve first-contact resolution through effective problem-solving and communication.
• Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Kenntnisse

Bilingual English/Spanish

Customer service

Data entry

Typing 20 WPM

Microsoft Office

Strong communication

Time management

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

MCI is seeking enthusiastic bilingual Spanish/English Call Center Representatives to join our on-site team in Dallas, TX. You will handle inbound and outbound calls, assist customers with product and service inquiries, troubleshoot basic issues, and document interactions with accuracy.

The ideal candidate is fluent in English and Spanish, has strong communication and problem-solving skills, and can work with a fast-paced team.