Bilingual Call Center Pro (English/Spanish) Remote

Valor Intelligent Processing, LLC; Paynes (TX); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Fun, Engaging Work Environment

Job summary

MCI is hiring bilingual Call Center Representatives to support diverse client projects across industries. If you're fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact.

In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services while delivering exceptional service.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

Bilingual English/Spanish

Customer service

Data entry

Communication skills

Remote capable

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

MCI is hiring bilingual Call Center Representatives to support diverse client projects across industries. If you're fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact.

In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services while delivering exceptional service.