Bilingual Spanish-English Support Specialist (Remote)

MCI; Miami (FL); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Casual Dress Code

Incentives & Rewards

Job summary

MCI is looking for Bilingual Call Center Representatives to join their remote team in Miami, Florida. Ideal candidates will be fluent in English and Spanish and possess strong communication and problem-solving skills. In this role, you will assist customers by troubleshooting issues and enhancing their experience.

Your responsibilities include handling calls, managing customer accounts, and meeting performance goals. This position offers a collaborative work environment and potential for career growth.

Qualifications

• Ability to work scheduled shifts, including weekends.
• Reliable internet connection (20Mbps+).
• Customer-first mindset: empathetic and solution-oriented.

Responsibilities

• Handle inbound and outbound calls professionally.
• Understand customer needs and provide solutions.
• Manage accounts and update records in systems.
• Follow procedures to ensure compliance and consistency.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication

Problem-solving abilities

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is looking for Bilingual Call Center Representatives to join their remote team in Miami, Florida. Ideal candidates will be fluent in English and Spanish and possess strong communication and problem-solving skills. In this role, you will assist customers by troubleshooting issues and enhancing their experience.

Your responsibilities include handling calls, managing customer accounts, and meeting performance goals. This position offers a collaborative work environment and potential for career growth.