Bilingual English-Spanish Customer Support Specialist

MCI; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Career growth opportunities

Casual dress code

Job summary

MCI is hiring Customer Service Representatives in Tampa, FL, to assist with inbound customer service and technical support. This entry-level position requires excellent communication skills and the ability to troubleshoot basic technical issues for well-known brands.

The role offers a collaborative work environment, career growth opportunities, and various employee benefits including health coverage and paid time off.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Listen to customers, understand their needs, and resolve issues.
• Attend meetings and training to stay updated with program knowledge.

Skills

Organizational skills

Communication skills

Typing speed (20+ wpm)

Microsoft Office Suite

Problem-solving

Customer service orientation

Education

High school diploma or equivalent

Tools

Windows operating system

Job description

MCI is hiring Customer Service Representatives in Tampa, FL, to assist with inbound customer service and technical support. This entry-level position requires excellent communication skills and the ability to troubleshoot basic technical issues for well-known brands.

The role offers a collaborative work environment, career growth opportunities, and various employee benefits including health coverage and paid time off.