Bilingual Call Center Pro (English/Spanish)

MCI; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Job summary

MCI is seeking a passionate Call Center Representative in Tampa, FL. In this role, you will engage with customers, resolve inquiries, and ensure exceptional service delivery.

The ideal candidate should be fluent in both English and Spanish, possess strong communication skills, and be able to multitask effectively. Opportunities for career growth and a supportive work environment are also available.

Qualifications

• Must be 18 years or older.
• Previous customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism.
• Document all customer interactions in the CRM system.
• Collaborate with team members and supervisors.

Skills

Fluent in English and Spanish

Strong verbal and written communication skills

Ability to multitask

Basic computer literacy

Education

High school diploma or GED

Job description

MCI is seeking a passionate Call Center Representative in Tampa, FL. In this role, you will engage with customers, resolve inquiries, and ensure exceptional service delivery.

The ideal candidate should be fluent in both English and Spanish, possess strong communication skills, and be able to multitask effectively. Opportunities for career growth and a supportive work environment are also available.