Bilingual Call Center Pro (English/Spanish)

MCI; Tampa (FL); Vor Ort; USD 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Zusammenfassung

MCI is seeking a passionate Call Center Representative in Tampa, FL. In this role, you will engage with customers, resolve inquiries, and ensure exceptional service delivery.

The ideal candidate should be fluent in both English and Spanish, possess strong communication skills, and be able to multitask effectively. Opportunities for career growth and a supportive work environment are also available.

Qualifikationen

• Must be 18 years or older.
• Previous customer service or call center experience is a plus.

Aufgaben

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism.
• Document all customer interactions in the CRM system.
• Collaborate with team members and supervisors.

Kenntnisse

Fluent in English and Spanish

Strong verbal and written communication skills

Ability to multitask

Basic computer literacy

Ausbildung

High school diploma or GED

Jobbeschreibung

MCI is seeking a passionate Call Center Representative in Tampa, FL. In this role, you will engage with customers, resolve inquiries, and ensure exceptional service delivery.

The ideal candidate should be fluent in both English and Spanish, possess strong communication skills, and be able to multitask effectively. Opportunities for career growth and a supportive work environment are also available.