Bilingual Remote Tier 1 Customer Support Agent

American Red Cross; Honolulu (HI); Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

401K with up to 6% match

PTO starting at 15 days/year

Holidays 11 paid holidays

Job summary

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This remote position is available to candidates located anywhere in the United States and will start on or around January 4th, 2027. You will answer inbound calls and emails, assist with account maintenance, and strive toward performance targets in a fast-paced

Qualifications

• Education: High School or equivalent required.
• 1 year of customer service, sales, or call center experience preferred.
• Excellent customer service and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced remote call center environment.

Responsibilities

• Answer inbound calls and email inquiries from learners and instructors.
• Use computer systems and job aids to resolve inquiries and update records.
• Handle basic inquiries such as account maintenance and class information.
• Maintain daily production standards and quality metrics.
• Triager complex problems and route callers as needed.

Skills

Bilingual English-Spanish

Customer service

Call center experience

Typing & data entry

Teamwork in remote setting

Education

High School Diploma

Tools

Microsoft Office

Job description

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This remote position is available to candidates located anywhere in the United States and will start on or around January 4th, 2027. You will answer inbound calls and emails, assist with account maintenance, and strive toward performance targets in a fast-paced