Remote Bilingual Tier 1 Customer Support Agent

American Red Cross; Billings (MT); À distance; USD 22 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Medical, Dental Vision plans

Health Spending Accounts & Flexible-Sp

PTO 15 days/year

Holidays 11 paid

401K with up to 6% match

Paid Family Leave

Employee Assistance

Service Awards

Résumé du poste

American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support its Training Services Team. The ideal candidate is bilingual in English and Spanish and dedicated to delivering outstanding customer service from a remote location.

Responsibilities include handling inbound calls and emails, updating records, resolving inquiries, and maintaining performance metrics. The role offers a flexible schedule and comprehensive benefits.

Qualifications

• Education: High School or equivalent required.
• Experience: 1 year of customer service, sales, or call center experience preferred.
• Skills & Abilities: Excellent customer service and problem-solving; effective verbal and written communication; ability to work in a fast-paced remote call center.

Responsabilités

• Answer inbound call and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage complex problems and route callers to appropriate resources.
• Perform other related duties as assigned.

Connaissances

Bilingual English/Spanish

Customer service

Problem solving

Verbal & written communication

Data entry / typing

Teamwork

Formation

High School diploma or equivalent

Outils

Microsoft Office

CRM systems

Description du poste

American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support its Training Services Team. The ideal candidate is bilingual in English and Spanish and dedicated to delivering outstanding customer service from a remote location.

Responsibilities include handling inbound calls and emails, updating records, resolving inquiries, and maintaining performance metrics. The role offers a flexible schedule and comprehensive benefits.