Remote Bilingual Tier 1 Customer Service Agent

American Red Cross; Denver (CO); Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts and Flexible

PTO: Starting at 15 days/year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Job summary

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This is a remote position available to candidates located anywhere in the United States and will start on or around January 4th, 2027. The role involves answering inbound calls and emails, updating accounts, and meeting production targets while supporting volunteers

Qualifications

• Education: High School or equivalent required.
• 1 year of customer service, sales, or call center experience preferred, or equivalent combination of education and related experience required.
• Excellent customer service and problem-solving skills required.
• Effective verbal and written communication skills.
• Proficiency with computer applications to meet customer needs quickly and efficiently in a fast-paced work-from-home virtual call center environment.

Responsibilities

• Answer inbound call and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage complex problems and route callers to appropriate resources.
• Perform other related duties as assigned.

Skills

Bilingual English and Spanish

Customer service

Call center

Problem solving

Communication skills

Typing

Education

High School or equivalent

Tools

Microsoft Office

CRM systems

Job description

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This is a remote position available to candidates located anywhere in the United States and will start on or around January 4th, 2027. The role involves answering inbound calls and emails, updating accounts, and meeting production targets while supporting volunteers