Remote Bilingual Customer Support Agent (English/Spanish)

American Red Cross; Maine; Remoto; USD 22.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Medical, Dental Vision plans

401K with up to 6% match

Paid Time Off

Descrizione del lavoro

American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This remote role is available nationwide in the United States and starts on or around January 4th, 2027. You will answer inbound calls and emails, update account records, and resolve inquiries while meeting production targets and quality standards.

Competenze

• High School or equivalent required.
• 1 year of customer service, sales, or call center experience preferred, or equivalent combination of education and related experience required.
• Excellent customer service and problem-solving skills required.

Mansioni

• Answer inbound call and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage complex problems and route callers to an appropriate resource.

Conoscenze

Bilingual English/Spanish

Strong typing

Data entry

Customer service

Formazione

High School or equivalent

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The ideal candidate will be bilingual in English and Spanish and committed to delivering outstanding customer service.

This remote role is available nationwide in the United States and starts on or around January 4th, 2027. You will answer inbound calls and emails, update account records, and resolve inquiries while meeting production targets and quality standards.