Behavioral Health Front Desk & Scheduling Specialist

Northern Valley Indian Health; Willows (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid life insurance

Long-term disability

Generous PTO

Paid holidays

Retirement plan

Job summary

Northern Valley Indian Health is seeking a Behavioral Health Receptionist to manage front desk operations, scheduling, and patient check-out while supporting billing and records tasks. You will uphold HIPAA standards and coordinate with clinical staff to ensure smooth patient flow.

The role requires strong customer service, attention to detail, and ability to work in a team, with a friendly approach to patients and visitors in a healthcare setting.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year customer service or clerical experience in healthcare preferred.
• Strong communication and interpersonal skills.
• Knowledge of health care insurance systems (Medi-Cal, private insurance) and billing processes.

Responsibilities

• Works as a team with other staff to provide the best patient experience.
• Welcomes and greets patients/visitors and directs them appropriately.
• Provides information to callers and ensures phone coverage.
• Schedules patient flow according to protocol to serve adequate number of patients.
• Screens patient registration information for accuracy in the records system.
• Gathers information for referrals and tracks them in the system.
• Uses third-party payer/insurance portals for billing purposes.
• Ensures proper use of coding to meet payer requirements.
• Prepares patient appointments with updated demographics and coverages.
• Maintains accurate medical records per policy and standards.
• Processes release of information requests following privacy regulations.
• Maintains confidentiality per HIPAA/HITECH.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

High School Diploma or GED

Tools

EHR system

Microsoft Office

Job description

Northern Valley Indian Health is seeking a Behavioral Health Receptionist to manage front desk operations, scheduling, and patient check-out while supporting billing and records tasks. You will uphold HIPAA standards and coordinate with clinical staff to ensure smooth patient flow.

The role requires strong customer service, attention to detail, and ability to work in a team, with a friendly approach to patients and visitors in a healthcare setting.