Patient-First Medical Receptionist | Front Desk & Scheduling

Northern Valley Indian Health; Willows (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Insurance benefits

Paid time off

Supplemental benefits

Job summary

Northern Valley Indian Health is seeking a Medical Receptionist to act as the crucial link between patients and clinical staff. You will support direct patient services through strong customer service and efficient appointment scheduling, serving as a point of contact with internal and external departments to promote a comfortable, trusting environment.

The role requires a high school diploma or GED, 1 year of customer service, and excellent communication and interpersonal skills with a focus on

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience required; healthcare setting preferred.
• Ability to communicate effectively, both verbally and in writing.
• Strong interpersonal, time management, and productivity skills.
• Familiarity with HIPAA/HITECH privacy requirements.

Responsibilities

• Works as a team with staff to provide patient experience and cordial service.
• Welcomes and assists patients/visitors and directs them appropriately.
• Handles information requests and transfers calls while ensuring phone coverage.
• Schedules patient flow per protocol to service adequate patient volume.
• Verifies registration info and payment method in the system.
• Maintains confidentiality and HIPAA compliance in all duties.
• Keeps waiting areas and desk areas organized and professional.

Skills

Customer service experience

Communication skills

Teamwork

Time management

Education

High School Diploma or GED

Tools

Electronic health record system

Job description

Northern Valley Indian Health is seeking a Medical Receptionist to act as the crucial link between patients and clinical staff. You will support direct patient services through strong customer service and efficient appointment scheduling, serving as a point of contact with internal and external departments to promote a comfortable, trusting environment.

The role requires a high school diploma or GED, 1 year of customer service, and excellent communication and interpersonal skills with a focus on