Behavioral Health Front Desk & Scheduling Coordinator

HealthPartners; Lake Elmo (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

HealthPartners is seeking a Behavioral Health Coordinator to join the Regions Behavioral Health team. The role focuses on clinic reception, appointment scheduling, registration, and medical records support for adults in the designated area.

Responsibilities include greeting patients, verifying insurance, scheduling various appointments, coordinating interpreters and transportation, and handling calls and documentation with accuracy and professionalism.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of public-facing experience using phones and computers.
• Strong customer service and communication skills.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Greet and check in patients warmly as they arrive at the clinic.
• Verify registration and insurance information; collect co-pays as needed.
• Schedule appointments, tests, and care visits in proper sequence.
• Arrange interpreters, transportation, and assist patients with financial issues.
• Answer phones, document calls, and route questions appropriately.
• Enter refill requests in EPIC and coordinate followups with nursing.

Skills

Customer service

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Tools

EPIC

Job description

HealthPartners is seeking a Behavioral Health Coordinator to join the Regions Behavioral Health team. The role focuses on clinic reception, appointment scheduling, registration, and medical records support for adults in the designated area.

Responsibilities include greeting patients, verifying insurance, scheduling various appointments, coordinating interpreters and transportation, and handling calls and documentation with accuracy and professionalism.