Medical Reception

Northern Valley Indian Health; Willows (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Insurance benefits

Paid time off

Supplemental benefits

Job summary

Northern Valley Indian Health is seeking a Medical Receptionist to act as the crucial link between patients and clinical staff. You will support direct patient services through strong customer service and efficient appointment scheduling, serving as a point of contact with internal and external departments to promote a comfortable, trusting environment.

The role requires a high school diploma or GED, 1 year of customer service, and excellent communication and interpersonal skills with a focus on

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience required; healthcare setting preferred.
• Ability to communicate effectively, both verbally and in writing.
• Strong interpersonal, time management, and productivity skills.
• Familiarity with HIPAA/HITECH privacy requirements.

Responsibilities

• Works as a team with staff to provide patient experience and cordial service.
• Welcomes and assists patients/visitors and directs them appropriately.
• Handles information requests and transfers calls while ensuring phone coverage.
• Schedules patient flow per protocol to service adequate patient volume.
• Verifies registration info and payment method in the system.
• Maintains confidentiality and HIPAA compliance in all duties.
• Keeps waiting areas and desk areas organized and professional.

Skills

Customer service experience

Communication skills

Teamwork

Time management

Education

High School Diploma or GED

Tools

Electronic health record system

Job description

At Northern Valley Indian Health, our message has always been clear. YourHealth Is Our Mission.

At NVIH we have a culture based around prioritizing the health andwell-being of not just our patients and community members but ouremployees as well. From comprehensive insurance coverage, extensive paidtime off, and numerous supplemental benefits, NVIH has consistentlyshown employees how we value their personal and professional well-being.We are a growing organization but will always remain firm in ourcommitment to employee health and well-being. We understand thatchoosing your next employer is an important decision and you may needmore information; if so please give our recruiting team a call at (530)-433-2600 (extension 1100).

• Salary : $21.00 USD per hour - $26.00 USD per hour

Job Description

Under the general supervision of the Clinic Support Supervisor, the Medical Receptionist position is a crucial link between the patient and the care delivered by the clinical staff of the agency. The incumbent will be required to work collaboratively with all clinical services staff in support of direct patient services. Customer services and efficient appointment scheduling are key priorities to this position. The Medical Receptionist will serve as a point of contact with other internal and external departments, all with the goal of supporting an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

• Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back office support team.
• Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs the patient/client/visitor accordingly.
• Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times.
• Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients,
• Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s) and method of payment is verified.
• Practices confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.
• Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
• Performs other duties as assigned.

Experience and Skills

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

• High School Diploma or equivalent, General Education Diploma (GED).
• One (1) year Customer Service experience required; or previous experience working in a similar healthcare setting or medical reception experience desired.
• Proven ability to provide excellent customer service by anticipating customer needs and leaving them feeling satisfied with their experience.
• Able to effectively communicate both verbally and written to serve the needs of clinic and patients in a manner that is efficient and productive.
• Demonstrates a high level of interpersonal skills, time management skills, and an ability to meet established productivity standards both independently and in a team environment.
• Computer skills that provide the ability to efficiently use the computer systems for scheduling, updating information, and word processing documents, including electronic health record system.
• Familiarity with HIPAA/HITCH regulations and other privacy laws and regulations to provide confidentiality of all protected information and ability to comply with NVIH Privacy rules.
• Reliable Transportation and ability to adhere to regular attendance.

Native Preference. Preference in filling vacancies will be given to qualified Native applicants in accordance with Native Preference in hiring practices. In other than the above, Northern Valley Indian Health, Inc., is an Equal Opportunity and At Will Employer.