Behavioral Health Receptionist

Northern Valley Indian Health; Willows (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid life insurance

Long-term disability

Generous PTO

Paid holidays

Retirement plan

Job summary

Northern Valley Indian Health is seeking a Behavioral Health Receptionist to manage front desk operations, scheduling, and patient check-out while supporting billing and records tasks. You will uphold HIPAA standards and coordinate with clinical staff to ensure smooth patient flow.

The role requires strong customer service, attention to detail, and ability to work in a team, with a friendly approach to patients and visitors in a healthcare setting.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year customer service or clerical experience in healthcare preferred.
• Strong communication and interpersonal skills.
• Knowledge of health care insurance systems (Medi-Cal, private insurance) and billing processes.

Responsibilities

• Works as a team with other staff to provide the best patient experience.
• Welcomes and greets patients/visitors and directs them appropriately.
• Provides information to callers and ensures phone coverage.
• Schedules patient flow according to protocol to serve adequate number of patients.
• Screens patient registration information for accuracy in the records system.
• Gathers information for referrals and tracks them in the system.
• Uses third-party payer/insurance portals for billing purposes.
• Ensures proper use of coding to meet payer requirements.
• Prepares patient appointments with updated demographics and coverages.
• Maintains accurate medical records per policy and standards.
• Processes release of information requests following privacy regulations.
• Maintains confidentiality per HIPAA/HITECH.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

High School Diploma or GED

Tools

EHR system

Microsoft Office

Job description

At Northern Valley Indian Health, our message has always been clear. YourHealth Is Our Mission.

At NVIH we have a culture based around prioritizing the health andwell-being of not just our patients and community members but ouremployees as well. From comprehensive insurance coverage, extensive paidtime off, and numerous supplemental benefits, NVIH has consistentlyshown employees how we value their personal and professional well-being.We are a growing organization but will always remain firm in ourcommitment to employee health and well-being. If you are ready to be apart of our mission, we understand thatchoosing your next employer is an important decision and you may needmore information; if so please give our recruiting team a call at (530)-433-2600 (extension 1100).

• Salary : $21.00 USD per hour - $26.00 USD per hour

Job Description

POSITION SUMMARY: Under general supervision of the Clinic Support Supervisor, the Behavioral Health Receptionist is responsible for sustaining an environment of intrinsic good will for the Agency while providing optimum services to patients. The Behavioral Health Receptionist provides front office services that may include reception, scheduling, registration, patient check-out, billing support, medical records, data entry, referrals and administrative support. The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS : The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

1. Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back-office support team.

2. Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs the patient/client/visitor accordingly.

3. Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times.

4. Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients,

5. Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s).

6. Gathers pertinent information as needed via EHR and/or from clinical team to accurately complete, process, and track referrals in a timely manner.

7. Accurately and effectively utilizes third party payer/insurance portals;

8. Works with provider and other support staff to ensure proper use of current billing codes to meet the requirements of third-party payers and specialty clinics.

9. Performs any advanced preparation responsibilities required for patient appointment in regards to updated information: patient demographics, patient documents, insurance coverage, specialty reports received and other supporting documents needed for the patient visit.

10. Maintains current and accurate medical records based on industry standards and guidelines and NVIH policy and procedure.

11. Processes Releases of Information requests of medical information following privacy regulations and NVIH policy and procedure.

12. Practices confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.

13. Other duties as assigned.

All NVIH employees are expected to:

- Provide the highest possible level of service to patients;

- Promote teamwork and cooperative effort among employees;

- Maintain safe practices; and

- Abide by current NVIH’s policies and procedures.

Experience and Skills

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

• High School Diploma or equivalent, General Education Diploma (GED).
• One (1)-year Customer Service or clerical office experience required; previous experience working in a similar healthcare setting preferred.
• Proven ability to provide excellent customer service by anticipating customer needs and leaving them feeling satisfied with their experience.
• Able to effectively communicate both verbal and written to serve the needs of the clinic colleagues/patients/clients/visitors in a manner that is efficient and productive.
• Demonstrates a high level of interpersonal skills, time management skills and ability to meet established priorities for own work within stated guidelines both independently and in a team environment
• Knowledge of health care insurance systems, including Medi-Cal, Private Insurance, and Fee-for-Service sufficient to appoint patients, inform patient financial responsibility, and explain provision and requirement to patient.
• Computer skills that provide the ability to efficiently use the computer systems to complete duties such as scheduling, updating information, and word processing and tracking documents, including the electronic health record system
• Familiarity with HIPAA/HITECH regulations and other privacy laws and regulations to provide confidentiality of all protected information and ability to comply with privacy regulations.
• Reliable transportation and ability to adhere to regular attendance.

Medical, dental, and vision package; company-paid life insurance & long term disability (LTD); generous PTO package; paid holiday; retirement plan participation opportunity.

Gender

• Male
• Female
• I Decline To Answer

Ethnicity

• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa.
• American Indian or Alaskan Native (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline

• Yes, I Have A Disability, Or Have A History/Record Of Having A Disability
• No, I Don't Have A Disability, Or A History/Record Of Having A Disability
• I don't wish to answer

• I identify as one or more of the classifications of protected Veteran listed above
• I am not a protected Veteran
• I decline to disclose my Veteran status

Northern Valley Indian Health (NVIH), under the Indian Preference Act (Title 25, U.S. Code Sections 472 & 473), provides preference in filling vacancies to Native American applicants. In other than the preceding, NVIH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, NVIH prohibits discrimination on the basis of creed, sexual orientation, gender identity, marital status, or presence of a physical, mental, or sensory disability, in accordance with applicable state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.