Bakery Operations Lead - Guests, Growth & Nights

Insomnia Cookies; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base pay

Quarterly bonus

Cell phone stipend

Early wage access

Employee discount

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager in Columbus to lead daily bakery operations, develop a strong team, and deliver a standout guest experience late into the night. You'll own performance metrics, coach staff, and ensure quality, safety, and timely service across all shifts.

You'll manage scheduling, inventory, and local marketing efforts while driving sales targets and operational excellence in a fast-paced environment.

Qualifications

• 3+ years of management or leadership experience in fast-paced restaurant/retail/hospitality environments.
• Ability to work a schedule including evenings and weekends (Thu–Sun) as needed.
• Hands-on, player-coach leadership style with a focus on coaching and developing others.
• Proven track record in hiring, coaching, and retaining strong teams.
• Strong hospitality mindset and ability to deliver exceptional guest experiences.
• Strong business acumen to translate performance data into action.

Responsibilities

• Own day-to-day bakery operations, ensuring shifts are staffed, prepared, and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and bakery execution.
• Own scheduling and labor management to align team needs with business goals.
• Manage ordering, inventory accuracy, product rotation, shrink, and bakery controls.
• Lead guest experience initiatives to deliver a welcoming, energetic Insomnia experience.
• Develop Shift Leaders and Crew through coaching, feedback, and growth opportunities.
• Partner with District Manager to solve problems and drive bakery performance.
• Build relationships in local community and execute marketing activities to drive awareness and sales.

Skills

Bakery management

Team leadership

Customer service

Scheduling

Operations

Job description

Insomnia Cookies is seeking a Bakery Operations Manager in Columbus to lead daily bakery operations, develop a strong team, and deliver a standout guest experience late into the night. You'll own performance metrics, coach staff, and ensure quality, safety, and timely service across all shifts.

You'll manage scheduling, inventory, and local marketing efforts while driving sales targets and operational excellence in a fast-paced environment.