Bakery Operations Manager: Lead Night Shifts & Guest Experience

Insomnia Cookies, LLC; Fairborn (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay + quarterly bonus

Monthly cell phone stipend

Early wage access

Employee discount (cookies)

Career development opportunities

401k company match

Medical, Dental, Vision benefits

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast‑paced neighborhood bakery. You will hire, coach, and develop a strong team while delivering exceptional guest experiences and achieving sales and operational targets.

You’ll own day‑to‑day operations, drive late‑night performance, manage scheduling, and ensure quality and safety. This hands‑on role offers growth with a dynamic, cookie‑loving brand that values hustle, leadership, and community presence.

Qualifications

• 3+ years of management or leadership in fast‑paced environments.
• Availability to work a bakery-focused schedule including 2–3 mid‑to‑late shifts Thursday–Sunday.
• Hands‑on, player‑coach leadership style and willingness to jump in where needed.
• Track record of hiring, coaching, developing, and retaining great teams.
• Natural hospitality mindset and commitment to guest experience.
• Strong business acumen to understand performance, set priorities, and drive results.
• Strong communication, organization, and problem‑solving skills.
• Comfort with restaurant/retail technology and systems.
• Ability to obtain food safety certifications applicable to the location.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Own day‑to‑day bakery operations and staffing to ensure shifts are ready for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, and food safety.
• Own scheduling and labor execution, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink, and bakery controls.
• Lead and coach Shift Leaders, Cookie Crew, and Delivery Drivers.

Skills

Management experience

Leadership

Hiring & coaching

Hospitality mindset

Business acumen

Communication skills

Problem solving

Schedule flexibility

Job description

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast‑paced neighborhood bakery. You will hire, coach, and develop a strong team while delivering exceptional guest experiences and achieving sales and operational targets.

You’ll own day‑to‑day operations, drive late‑night performance, manage scheduling, and ensure quality and safety. This hands‑on role offers growth with a dynamic, cookie‑loving brand that values hustle, leadership, and community presence.