Bakery Ops Leader: Grow Teams, Own Night Shifts

Insomnia Cookies; Minneapolis (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay + quarterly bonus

Monthly cell phone stipend

Early wage access

Employee discount (cookies)

Career development and advancement

Comprehensive benefits including 401k

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager to lead a high-energy team, own daily bakery performance, and deliver a warm guest experience. You’ll hire and develop people, coach through busy late-night rushes, and drive sales and operational results in a hands-on leadership role.

You’ll be active in day-to-day operations, monitor performance, and continuously improve processes while growing with the brand’s expansion. This role emphasizes accountability and community engagement.

Qualifications

• 3+ years of management or leadership experience in fast-paced environments.
• Availability to work a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday).
• Hands-on, player-coach leadership style and willingness to jump in wherever needed.
• Track record of hiring, coaching, developing, and retaining great teams.
• Natural hospitality and commitment to delivering an exceptional guest experience.
• Strong business acumen with ability to turn goals into action.
• Strong communication, organization, and problem-solving skills.
• Comfort with restaurant/retail technology and business systems.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Own the day-to-day operation of your bakery, ensuring shifts are staffed and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and execution.
• Own scheduling and labor execution, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink, and bakery controls.
• Lead with strong routines and address gaps when standards aren’t met.
• Bring Never-ending guest experience to life, creating a welcoming and energetic bakery.
• Set the standard for hospitality and coach team to deliver friendly, fast service.
• Stay close to guest experience and take action to improve it.
• Hire, onboard, coach, and develop a team of Shift Leaders and Crew.
• Create a culture of clear expectations, recognition, and accountability.
• Provide consistent coaching and real-time feedback for growth.
• Develop Shift Leaders who can lead shifts and solve problems.
• Own bakery performance, know sales and KPIs, and act to achieve goals.
• Identify opportunities and turn them into action.
• Lead with urgency and accountability during peak and late-night shifts.
• Partner with District Manager to solve problems and improve bakery.
• Build community connections and execute local marketing to drive traffic.

Skills

Leadership

Communication

Problem solving

Organization

Job description

Insomnia Cookies is seeking a Bakery Operations Manager to lead a high-energy team, own daily bakery performance, and deliver a warm guest experience. You’ll hire and develop people, coach through busy late-night rushes, and drive sales and operational results in a hands-on leadership role.

You’ll be active in day-to-day operations, monitor performance, and continuously improve processes while growing with the brand’s expansion. This role emphasizes accountability and community engagement.