Bakery Operations Manager - Lead Teams & Late-Night Wins

Insomnia Cookies, LLC; Indianapolis (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay + quarterly bonus

Monthly cell phone stipend

Early wage access

Employee discount

Career development opportunities

401k with company match

Medical, Dental, Vision

Job summary

Insomnia Cookies, LLC is seeking a Bakery Operations Manager to lead a busy bakery and build a high-performing team. You will hire, coach, and develop Shift Leaders and staff, while ensuring an exceptional guest experience and strong sales results.

You will personally oversee day-to-day operations, coach through peak shifts, and drive local marketing and community engagement to grow the business. This is a hands-on leadership role with growth opportunities.

Qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
• Availability to work a schedule that reflects bakery needs including evenings/weekends.
• Hands-on, player-coach leadership style and willingness to jump in where needed.
• Track record of hiring, coaching, developing, and retaining great teams.
• Hospitality mindset and commitment to delivering an exceptional guest experience.
• Strong business acumen to understand performance, set priorities, and act.
• Excellent communication, organization, and problem-solving skills.
• Comfort with restaurant/retail technology and business systems.
• Ability to obtain food safety certifications as required.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Own the day-to-day operation of your bakery, ensuring shifts are staffed and prepared for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, and food safety.
• Own scheduling and labor execution, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink, and bakery controls.
• Lead initiatives to uphold standards and address gaps quickly.

Skills

Leadership

Team management

Guest service

Communication

Problem solving

Scheduling

Food safety knowledge

Tools

POS systems

Job description

Insomnia Cookies, LLC is seeking a Bakery Operations Manager to lead a busy bakery and build a high-performing team. You will hire, coach, and develop Shift Leaders and staff, while ensuring an exceptional guest experience and strong sales results.

You will personally oversee day-to-day operations, coach through peak shifts, and drive local marketing and community engagement to grow the business. This is a hands-on leadership role with growth opportunities.