Bakery Operations Leader — Late-Night Growth & Guest Experience

Insomnia Cookies, LLC; Seattle (WA); Presencial; USD 34 000 - 49 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base pay + quarterly bonus

Monthly cell phone stipend

Early wage access

Employee discount (cookies)

Resumo da oferta

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced bakery, hire and develop a strong team, and own daily performance and guest experience.

You will supervise shifts, uphold quality and safety standards, and drive sales while managing labor and inventory. The role requires hands-on leadership, coaching, and the ability to thrive in a late-night, high-demand environment.

Qualificações

• 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
• Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday).
• Hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you.
• Track record of hiring, coaching, developing, and retaining great teams.
• Natural hospitality and commitment to delivering an exceptional guest experience.
• Strong business acumen and the ability to understand performance, set priorities, and turn goals into action.
• Strong communication, organization, and problem-solving skills.
• Comfort learning and using restaurant/retail technology and business systems.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsabilidades

• Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
• Own scheduling and labor execution, balancing the needs of your team with the needs of the business.
• Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Maintain strong operational routines and quickly address gaps when standards aren’t being met.
• Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
• Build a culture of hospitality and accountability with a focus on guest experience and sales growth.
• Lead with urgency, accountability, and consistency, especially during peak and late-night shifts.

Conhecimentos

Leadership experience

Staff development

Guest service leadership

Scheduling & labor

Ferramentas

POS systems

Descrição da oferta de emprego

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced bakery, hire and develop a strong team, and own daily performance and guest experience.

You will supervise shifts, uphold quality and safety standards, and drive sales while managing labor and inventory. The role requires hands-on leadership, coaching, and the ability to thrive in a late-night, high-demand environment.