Bakery Operations Manager: Lead Teams & Guest Experience

Insomnia Cookies; Fairborn (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus

Cell phone stipend

Early wage access

Employee discount

Career opportunities

Health + 401k

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced bakery, build a strong team, ensure guest experiences, and own the bakery's performance from staffing to sales. You’ll hire, develop, and coach your team while maintaining quality and operational excellence across late-night shifts.

This hands-on leadership role requires coaching, scheduling, and controlling costs while delivering a memorable guest experience and growing sales in a dynamic, high-volume environment.

Qualifications

• 3+ years of management or leadership experience in fast-paced environments.
• Ability to work a schedule including evenings and weekends.
• Hands-on, player-coach leadership style.
• Proven hiring, coaching, and development track record.
• Strong hospitality mindset and guest experience focus.
• Excellent communication, organization, and problem-solving skills.
• Comfort with restaurant tech and safety certifications.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Own the day-to-day operation of your bakery, ensuring shifts are staffed and prepared.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, and food safety.
• Own scheduling and labor execution; balance team needs with business needs.
• Build a culture of exceptional guest experiences and coach for friendly, fast service.

Skills

Leadership

Staffing & Scheduling

Guest Experience

Operations

Food Safety

Job description

Insomnia Cookies is seeking a Bakery Operations Manager to lead a fast-paced bakery, build a strong team, ensure guest experiences, and own the bakery's performance from staffing to sales. You’ll hire, develop, and coach your team while maintaining quality and operational excellence across late-night shifts.

This hands-on leadership role requires coaching, scheduling, and controlling costs while delivering a memorable guest experience and growing sales in a dynamic, high-volume environment.