Avaya Support Engineer

VIVA; Jackson (MS); On-site; USD 90,000 - 150,000; Full time

Job summary

VIVA USA Inc is seeking an Avaya Support Engineer in Jackson, Mississippi. The role focuses on configuring and installing Avaya systems, maintaining health of the Avaya environment, and handling tickets from initial triage to high-level resolution.

Candidates should have extensive Avaya product experience, good communication with vendors and customers, and the ability to train junior staff while documenting new deployments and services.

Qualifications

• Minimum 15 years of experience with Avaya systems.
• In-depth knowledge of real-time communications, voice, and video protocols (H.323, SIP).
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
• Ability to communicate with vendors and customers professionally.
• Create accurate documentation for new products and services and train junior staff.

Responsibilities

• Assist with configuration and installation of new Avaya systems.
• Check health of Avaya environment including trunking and adjunct systems.
• Work trouble and programming tickets.
• Act as tier III support for more complicated troubles.
• Work with Telecom providers to address circuit issues.
• Deploy new products and technologies in the Avaya portfolio.

Skills

Avaya domain experience

Vendor communication

Documentation

Staff training

Tools

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18

System Manager 7.1.3

Work Force Optimization 15.2

Avaya G650/450/430s

Spira SBCs

Job description

Avaya Support Engineer

Common work tasks include:

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Candidates must possess:

• Minimum of 15 years of experience with Avaya systems

Experience with the following Avaya products:

• Communication Manager 7.1.3
• Session Manager 7.1.3
• Call Management System R18
• System Manager 7.1.3
• Work Force Optimization 15.2

Experience with the following equipment:

• Avaya G650/450/430s
• Spira SBCs

In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP

Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preferred/Not Required

Preference will be given to candidates that possess the following:

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting

Notes:

7:30- 4:30

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status