Avaya Support Engineer

Elegant Enterprise-Wide Solutions, Inc.; Jackson (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

Elegant Enterprise-Wide Solutions, Inc. in Jackson, MS is seeking a senior consultant with extensive Avaya experience to manage complex communication systems.

The role focuses on real-time voice/video protocols (H.323, SIP) and network tech such as routing, switching, firewalls, WAN, and QoS. Applicants should demonstrate professional vendor and customer communication skills and the ability to document new products and services clearly for end users.

Qualifications

• Minimum of 15 years of experience with Avaya systems.
• In-depth knowledge of real-time communications, voice and video protocols including H.323 and SIP.
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
• Ability to communicate with vendors and customers in a professional manner.
• Experience creating accurate documentation for users on new products and services.
• Preference for automation of routine tasks via Python scripting.

Responsibilities

• Be able to communicate with vendors and customers in a professional manner.
• Create accurate documentation for user consumption on new products and services that are rolled out.

Skills

Avaya systems experience

Real-time communications protocols (H.

Tools

Call Management System R18

Work Force Optimization 15.2

Job description

• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:
• Call Management System R18
• Work Force Optimization 15.2
• Experience with the following equipment:
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Consultant should be able:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out

Preference will be given to consultant that possess the following:

• Ability to automate routine tasks via python scripting