Avaya Support Engineer

saipro systems llc; Jackson (MS); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Saipro Systems Llc. is seeking an Avaya Support Engineer for an onsite 40-hour week in Jackson, MS. The role involves configuring and installing Avaya systems, monitoring health across the environment, and handling trouble tickets.

This position requires acting as tier III support and collaborating with telecom providers on circuit issues. Responsibilities include deploying new Avaya products, documenting processes for users, and training junior staff on Avaya technologies.

Qualifikationen

• Minimum of 15 years of experience with Avaya systems.
• Experience with the following Avaya products: Communication Manager 7.1.3, Session Manager 7.1.3, Call Management System R18ASAP, System Manager 7.1.3, Work Force Optimization 15.2.
• Experience with Avaya equipment: Avaya G650/450/430s, Spira SBCs.
• In depth knowledge of real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Aufgaben

• Assist with configuration and installation of new Avaya systems.
• Check health of Avaya environment including trunking and adjunct systems.
• Work trouble and programming tickets.
• Acting as tier III support for more complicated troubles.
• Work with Telecom providers to address circuit issues.
• Deployment of new products and technologies in the Avaya portfolio.

Kenntnisse

Avaya expertise

Real-time communications

Networking fundamentals

Documentation

Training juniors

Ausbildung

Bachelor's Degree

Tools

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18ASAP

System Manager 7.1.3

Work Force Optimization 15.2

Avaya G650/450/430s

Spira SBCs

Jobbeschreibung

Job:Avaya Support Engineer

Job Posting Id: 167720

Duration: 3 year

hours/week : 40 hours/week

Requesting agency: ITS

Work Arrangement: onsite

Interview: web cam

Job Location: Jackson, MS

Salary:DOE

Education: Bachelors Degree

Position description:

Common work tasks include:

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Required skills/experience

Candidates must possess:

• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:
  • Communication Manager 7.1.3
  • Session Manager 7.1.3
  • Call Management System R18ASAP
  • System Manager 7.1.3
  • Work Force Optimization 15.2
• Experience with the following equipment:
  • Avaya G650/450/430s
  • Spira SBCs
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preferred but not required

Preference will be given to candidates that possess the following:

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting