Avaya Support Engineer

Skywalk Global

Jackson (MS)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

Skywalk Global is seeking an experienced Avaya systems specialist to support configuration, installation, and deployment of new technologies within the Avaya portfolio.

The role requires deep expertise in real-time communications, voice and video protocols (H.323, SIP), and strong knowledge of routing, switching, firewalls, WAN and QoS. You will collaborate professionally with vendors and customers to document new products and services.

Qualifications

Minimum of 15 years of experience with Avaya systems.
Experience with Avaya products and equipment.
In-depth knowledge of real-time communications, voice, and video protocols including H.323 and SIP.
Knowledge of routing, switching, firewalls, WAN technologies, and QoS.

Responsibilities

Assist with configuration and installation of new Avaya systems.
Act as Tier III support for more complicated troubles.
Work with telecom providers to address circuit issues.
Deployment of new products and technologies in the Avaya portfolio.

Skills

Avaya systems

H.323/SIP RTC

Networking basics

Job description

RequiredSkills/Experience

AssistwithconfigurationandinstallationofnewAvayasystems
ActingastierIIIsupportformorecomplicatedtroubles
WorkwithTelecomproviderstoaddresscircuitissues
DeploymentofnewproductsandtechnologiesintheAvayaportfolio

Candidatesmustpossess:

Minimumof15yearsofexperiencewithAvayasystems
ExperiencewiththefollowingAvayaproducts:
Experiencewiththefollowingequipment:
Indepthknowledgeandexperiencewithreal-timecommunications,voice,andvideoprotocolsincludingH.323andSIP
Knowledgeofrouting,switching,firewalls,WANtechnologies,andQoS

Candidatesshouldbeableto: