Avaya Telecom Support Technician

TecTammina; Pittsburgh (Allegheny County); On-site; USD 70,000 - 110,000; Full time

Job summary

A telecommunications company in Pittsburgh is seeking a candidate with intermediate experience in Avaya Aura software, particularly with Communications Manager and Session Manager. Responsibilities include managing telephone moves, troubleshooting issues, and training team members. While Avaya certifications are a plus, they are not mandatory. Candidates can apply via email or phone. Job type is C2C/1099, and the status is USC/GC/H1B.

Qualifications

• 3-6 years of experience with the Avaya Aura software.
• Intermediate experience with Communications Manager and Session Manager.
• Certifications in Avaya are a plus.

Responsibilities

• Perform telephone Move, Add, Change work.
• Troubleshoot and resolve issues with telephones.
• Deploy advanced features as needed.
• Facilitate call center adds and changes.
• Network port activations as needed.
• Train other team members.

Skills

Experience with Avaya Aura Communications Manager

Experience with Session Manager

Avaya Certifications

Experience with Avaya Call Center

Job description

Qualifications of a successful candidate must include:

• Intermediate (3-6 years) experience with the Avaya Aura software, specifically Communications Manager (CM) and Session Manager (SM);
• Avaya Certifications (not required, but is a plus);
• Experience with Avaya Call Center (not required, but is a plus).

Responsibilities

• Telephone Move, Add, Change work;
• Troubleshoot and resolve issues with telephones;
• Deploy advanced features as needed;
• Facilitate call center adds and changes;
• Network port activations as needed;
• Train other team members.

Additional Information

• Share the Profiles to mahesh(@)techtammina(dot)com
• Contact: 703-349-1214
• Job Type: C2C/1099
• Status: USC/GC/H1B
• Keep the subject line with Job Title and Location