Avaya Support Engineer

ATC; Jackson (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

ATC, located in Jackson, Mississippi, seeks a senior Avaya systems engineer with extensive hands-on experience across Avaya software and hardware. You will configure, install, monitor, and troubleshoot complex Avaya environments, interfacing with vendors and customers to ensure reliable communications services.

Ideal candidates demonstrate deep SIP/H.323 knowledge, routing and QoS expertise, and the ability to train junior staff.

Qualifications

• Minimum of 15 years of experience with Avaya systems.
• Experience with Avaya products: Communication Manager 7.1.3, Session Manager 7.1.3, Call Management System R18, System Manager 7.1.3, Work Force Optimization 15.2.
• Experience with Avaya equipment: G650/450/430s, Spira SBCs.
• In-depth knowledge of real-time communications, voice, and video protocols including H.323 and SIP.
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.

Responsibilities

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Skills

Avaya expertise

Professional communication

Mentoring/Training

Tools

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18

System Manager 7.1.3

Work Force Optimization 15.2

G650/450/430s

Spira SBCs

Job description

Common work tasks include:

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Candidates must possess:

• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:
  • Communication Manager 7.1.3
  • Session Manager 7.1.3
  • Call Management System R18
  • System Manager 7.1.3
  • Work Force Optimization 15.2
• Experience with the following equipment:
  • Avaya G650/450/430s
  • Spira SBCs
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preference will be given to candidates that possess the following:

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting