Platform Engineer

Avaya Inc.; United States; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Avaya Inc. is seeking an experienced individual contributor to deliver expert post-sales support for software and hardware systems, serving as the SME in complex escalations. The role involves proactive network reviews across multiple components and protocols to prevent issues.

The position requires mentoring of junior engineers, collaboration with management and cross-functional teams, and independent problem solving in diverse scopes, including potential lab work and project involvement.

Qualifikationen

• 5–6 years of experience with a Bachelor's degree, or 4 years with a Master’s degree.

Aufgaben

• Provide expert post-sales support for software and/or hardware systems using remote diagnostics.
• Act as the SME for complex issues and lead critical escalations.
• Proactively review customer networks to identify issues across multiple SW/HW components and protocols.
• Mentor junior engineers and collaborate with project teams.

Kenntnisse

Post-sales support

Technical SME

Remote diagnostics

Escalations

Mentoring

Ausbildung

Bachelor's degree or equivalent

Master's degree optional

Tools

Lab management

Diagnostics tools

Jobbeschreibung

Location: Virtual, US

Requisition ID: 37741

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00255944

Job Family: Services

Job Function: Services Engineering

Short Description

An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations. Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols. Works with management and teams to implement. Displays expertise in industry protocols , solutions and customer situational management. Independently works on problems of diverse scope. May include lab management , mentoring lower level engineers, project management.

Experience

5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.