Avaya Integration Engineer

Radford Global USA LLC; Richmond (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

Radford Global USA LLC in Richmond, Virginia is seeking a qualified individual to assist in designing and implementing Cisco Unified Communications products. The ideal candidate will have extensive experience in Contact Center technologies, with a strong knowledge of VMWare and various ACD Systems.

The role requires at least 3 years of relevant experience and offers a flexible schedule. Candidates should demonstrate a passion for innovation in Contact Center technologies and processes.

Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of experience in Contact Center technologies.
• At least 3 years of experience in VMWare/VDI and CISCO technologies.

Responsibilities

• Assist and lead the design and implementation of Cisco Unified Communications products.
• Perform software upgrades on existing Cisco voice deployments.
• Provide guidance & leadership to Network Analysts & Network Professionals.

Skills

Contact Center technologies

VMWare/VDI

Avaya 1x

CISCO UCCE

Java

Html5

Css 3

Call Recording Technologies

Education

Bachelor’s Degree or military experience

Master’s Degree

Tools

Cisco Unified Communications products

IVR

Cloud based Contact Center solutions

Salesforce

TCP/IP networking

Job description

Qualifications

• Bachelor’s Degree or military experience
• At least 3 years of experience in Contact Center technologies
• At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems
• At least 2 years of experience using Java, UI - Html5, Css 3
• At least 1 year of experience in technical design and delivery of large‑scale contact center solutions
• At least 1 year of experience in Call Recording Technologies

Preferred Qualifications

• Master’s Degree
• 5+ years of software development experience
• 2+ years of experience in Agile
• 2+ years of experience in Salesforce
• 2+ years of experience in deploying cloud based Contact Center solutions

Responsibilities

Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US

• Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity
• Perform software upgrades on existing Cisco voice deployments
• Provides guidance & leadership to Network Analysts & Network Professionals
• Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi‑component environment through visualization and orchestration
• Design and development of solutions for contact center ACD deployed in multi‑site environment in Avaya and Cisco technologies
• Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration
• Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts
• Own the technical design and development of cross‑functional, multi‑platform application systems
• Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs
• Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues
• Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR
• Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment
• Coordinate coding, testing, implementation and documentation of solutions
• Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system
• Work with partners, call center suppliers and 3rd‑party vendors for Capital One
• Provide administrative and end‑user training for call centers when needed
• Prepare client documentation including Network designs, Network Assessments, IATMP/Security Management/IPT Questionnaires, Implementation Plans and post‑implementation documentation
• Assist with Managed Services Operations Center requests and trouble tickets on an as‑needed basis or on a scheduled rotation basis
• Experience with network fundamentals including TCP/IP networking (IPv4/IPv6)

Work Schedule and Travel

• Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and proposal deadlines is a must
• Ability to travel up to 20% may be required based on project requirements

All your information will be kept confidential according to EEO guidelines.