Avaya Network Engineer

Sonsoft Inc; Nashville (TN); On-site; USD 55,000 - 83,000; Part time

Job summary

A technology services company is seeking a professional with Avaya and Cisco IPT skills for a contract position. The role entails 24x7 monitoring of voice systems, incident management, and support for project activities related to voice infrastructure. Ideal candidates will have experience with vendor management and troubleshooting. The position is open to U.S. Citizens and certain visa holders, with no sponsorship available for H1B candidates.

Qualifications

• Experience with IPT (Avaya and Cisco) and Legacy support.
• Ability to monitor Voice Infrastructure globally.
• Proven vendor management skills.

Responsibilities

• Monitor the health of global voice infrastructure 24x7.
• Manage incidents and track vendor resolutions.
• Support and coordinate voice projects and migrations.
• Represent regional and global service reviews in calls and reports.

Skills

Avaya technical experience

Cisco IPT

Incident management

Vendor management

Project management

Tools

ReliaTel

Nectar

Juniper platform

Job description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

• Avaya technical experience a must; Cisco IPT a huge plus
• IPT (Avaya and Cisco) and Legacy support coverage is 24*7,
• 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration
• Response, triage and restoration of incidents
• Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.
• 24x7 Critical Group Lync / MindAlign chat channel monitoring
• Level 1 RADAR secure PBX health check and maintenance.
• ReliaTel and Nectar Alerts validation and Sanity checks
• Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews
• Daily global device health check of IPT infrastructure
• Vendor management (raising incidents and tracking resolution status).
• Vendor management for vendor & carrier related outages.
• Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.
• Regional & Global Daily Service Review calls representation.
• Change management for operational, incident, project & break-fix
• Post Incident Review preparation of IPT related incidents & outages
• Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)
• Project management and coordination of project activities.
• Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:
• Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc
• Build CM network maps for new IP subnets
• Creation of test extensions
• Validation of phone connectivity through new Juniper platform
• Change IP network parameters on Avaya Media Gateways
• Validate carrier data failover to ensure phone registration
• Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note:-

• This is a Contract job opportunity for you.
• Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply.
• No H1B candidates, please.
• Please mention your Visa Status in your email or resume.

** All your information will be kept confidential according to EEO guidelines.