Arena Guest Services & Operations Assistant

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Paycom - ATS is seeking friendly, dependable Office Assistants to help keep the ice arena running smoothly and ensure guests feel welcome from the moment they arrive.

You will greet guests, check in participants, process admissions and rentals on the POS, answer questions, manage skate sizing, and support front desk operations. Join a fun, fast-paced environment with events and tournaments throughout the year.

Qualifications

• Experience in customer service or cash handling preferred, but not required.
• Comfortable using computers, phones, and basic office equipment.
• Strong communication and customer service skills.

Responsibilities

• Greeting guests and creating a friendly, welcoming experience.
• Checking in participants for public skating, figure skating, hockey programs, events, and more.
• Using the POS system for admissions, skate rentals, registrations, and other transactions.
• Answering phones and helping customers with schedules, programs, pricing, and events.
• Helping guests with skate rentals, including proper sizing, distribution, and returns.
• Keeping the lobby and front desk area clean, organized, and ready for guests.
• Communicating with arena staff and coaches to help programs run smoothly.
• Completing basic administrative tasks, including attendance logs, waivers, and incident reports.
• Helping enforce facility policies in a friendly and professional way.
• Pitching in during tournaments, special events, and seasonal programs.

Skills

Customer service

Communication

Multitasking

Tech savvy

Flexible hours

Tools

Point-of-sale system

Job description

Paycom - ATS is seeking friendly, dependable Office Assistants to help keep the ice arena running smoothly and ensure guests feel welcome from the moment they arrive.

You will greet guests, check in participants, process admissions and rentals on the POS, answer questions, manage skate sizing, and support front desk operations. Join a fun, fast-paced environment with events and tournaments throughout the year.