Arena Attendant I

American Dream; East Rutherford (NJ); On-site; USD 17,000 - 21,000; Part time

Job summary

American Dream Arena Attendant I is responsible for greeting guests in a professional and friendly manner, guiding them on safe use of the ice rink, and ensuring the rink and surrounding areas are clean and sanitized. You will assist in rink conversions for events and manage skate/helmet rentals, while communicating policies to patrons.

The role requires strong customer service skills, reliability, and the ability to stay calm in stressful situations.flexible part-time availability across days,

Qualifications

• Proficiency in ice skating or familiarity with ice arena operations.
• Warm, welcoming, professional demeanor when interacting with guests.
• Prior customer service experience is advantageous.
• Ability to switch between tasks smoothly and maintain composure.
• Willingness to work flexible shifts including weekends and evenings.

Responsibilities

• Greet guests in a professional, welcoming manner.
• Provide instructions on safe use of the Ice Rink.
• Ensure rink, floors, and high-touch surfaces are cleaned and sanitized.
• Assist with rink conversions for special events.
• Act as a guest experience representative during events.
• Distribute, sanitize, and collect skate and helmet rentals.
• Communicate policies and procedures to patrons.
• Process admissions transactions accurately by cash, card, or debit.
• Handle stressful guest situations calmly and efficiently.
• Follow safety regulations at all times and complete tasks on schedule.
• Other responsibilities as required.

Skills

Ice skating proficiency

Professional warm demeanor

Customer service experience

Multitasking under stress

Flexible availability

Job description

The main purpose of the Arena Attendant I is:

• Responsible for providing our guests with a fun and enjoyable arena experience while ensuring their continual safety and security on the attraction.

Primary Responsibilities:

• Greeting our guests within a professional, welcoming, and friendly manner
• Providing our guests with detailed instructions on the safe use of the Ice Rink
• Ensuring Rink and surrounding area, floors, and high touch surfaces are cleaned and sanitized
• Assist in rink conversions, retrieving, installing, and tearing down the special decking, flooring, staging, and carpeting used for special events
• Act as a guest experience representative during specialty events
• Ensuring proper skate and helmet rentals are distributed, sanitized, processed, and collected at the end of use
• Communicating all policies and procedures to patrons, both on and off the ice
• Processing all admission transactions accurately by cash, credit card or automatic debit
• Dealing calmly and efficiently with stressful situations relating to guests
• Utilizing strong customer service skills while adhering to all specified safety regulations at all time
• Complete all assigned tasks within the guidelines and deadlines set forth by Rink Leadership
• Other responsibilities as required

Desired Qualifications:

• Proficiency in ice skating preferred
• Professional, warm, and welcoming demeanor
• Experience working in an Ice Arena or related recreation facility an asset
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
• Willingness to learn through on the job training as well as formal orientations
• Ability to memorize, recollect, retrieve, and recite relevant information
• Reliable, punctual, and regular in attendance with good communication skills
• Previous customer service skills and the ability to foster positive interactions with the public at all times complemented by strong conflict resolution skills and the ability to stay calm in stressful situations
• This is a part-time position that requires flexible availability Monday through Sunday, days, evenings, overnight and weekends

Physical Job Requirements:

• Stand and move- frequently, 80% of time
• Perform repetitive motion (using keyboard)-Frequently, 75% of time
• Reach at or above shoulder level – periodically, 25%
• Reach at or below shoulder level – frequently, 50%
• Stoop/Squat-periodically, 10%
• Lifting/carry up to 20 pounds – Occasionally, 25% of time
• Lift/Carry up to 40 lbs-Infrequently, 10% of time
• Kneel and bend- periodically, 10% of time

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law