Guest Experience Associate - Iceplex (Part-Time)

Oak View Group; Palm Desert (CA); On-site; USD 23,419 - 31,684; Part time

Benefits offered by this job

401(k) Savings Plan and 401(k) match

Job summary

Oak View Group welcomes applicants for a part-time Welcome Center Specialist at the Berger Foundation Iceplex, Acrisure Arena. You will greet guests, handle registrations and rentals, process POS transactions, and support events and public skating in a fast-paced, customer-focused setting.

Ideal candidates bring 1–2 years of customer service, enjoy teamwork, and can work evenings, weekends, and holidays in a cool rink environment while delivering top-tier guest experiences.

Qualifications

• 1-2 years of customer service experience required.
• Experience in sports, recreation, hospitality, or entertainment preferred.
• Experience in an ice rink or sports facility is a plus.
• Experience with youth sports programs is a plus.
• Comfortable handling electronic transactions.
• Strong communication and interpersonal skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Ability to work in a cold environment typical of an ice rink.
• Must be available to work evenings, weekends, and holidays as required.

Responsibilities

• Greet guests and provide a welcoming, professional first impression.
• Serve as a point of contact for guest questions regarding schedules, programs, and policies.
• Assist with check-in for public skating, classes, leagues, camps, and events.
• Accurately process point-of-sale transactions for admissions, registrations, rentals, retail items, and food and beverage service.
• Manage skate and equipment rentals, including sizing, intake, and return procedures.
• Communicate Iceplex policies and procedures clearly and professionally.
• Support birthday parties, special events, and in-venue programming.
• Work collaboratively with Iceplex staff, coaches, and operations teams.
• Maintain a clean, organized, and professional Welcome Center environment.
• Support food and beverage service and sales as needed.
• Monitor guest flow in and around the Iceplex and report safety concerns to a Lead or Manager.
• Follow all Iceplex policies, procedures, and safety standards.
• Attend required training sessions and staff meetings.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

POS transactions

Ice rink environment

Job description

Oak View Group welcomes applicants for a part-time Welcome Center Specialist at the Berger Foundation Iceplex, Acrisure Arena. You will greet guests, handle registrations and rentals, process POS transactions, and support events and public skating in a fast-paced, customer-focused setting.

Ideal candidates bring 1–2 years of customer service, enjoy teamwork, and can work evenings, weekends, and holidays in a cool rink environment while delivering top-tier guest experiences.