Guest Services Associate — Ice Arena (Evenings & Weekends)

Suburban Sports Group; Royal Oak (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Paycom is seeking friendly Office Assistants to help run our arena facility and ensure guests have a welcoming, smooth experience from arrival. You’ll greet guests, check in skaters and participants, and operate the front desk during evening and weekend shifts.

You will handle admissions, skate rentals, registrations, and inquiries using our POS system, answer phone calls, and assist with basic administrative tasks while maintaining a clean, organized lobby and coordinating with arena staff to

Qualifications

• Customer service or cashier experience preferred.
• Friendly, outgoing and dependable.”
• Comfortable using computers, phones and basic office equipment.
• Able to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming experience.
• Check in participants for skating programs and events.
• Use the POS for admissions, rentals, registrations and transactions.
• Answer phones and help with schedules, pricing and events.
• Keep lobby/front desk clean and organized.
• Communicate with staff/coaches to run programs smoothly.
• Complete administrative tasks: logs, waivers and incident reports.

Skills

Customer service

Multitasking

Communication

Cash handling

Computer/phone literacy

Tools

Point-of-sale system

Job description

Paycom is seeking friendly Office Assistants to help run our arena facility and ensure guests have a welcoming, smooth experience from arrival. You’ll greet guests, check in skaters and participants, and operate the front desk during evening and weekend shifts.

You will handle admissions, skate rentals, registrations, and inquiries using our POS system, answer phone calls, and assist with basic administrative tasks while maintaining a clean, organized lobby and coordinating with arena staff to