Guest Experience & Rink Operations Associate

Honda Center; Lakewood, Northern (CO, KY); Hybrid; USD 37,000 - 50,000; Full time

Job summary

The Rinks is seeking an Operations Associate to deliver outstanding guest service across front desk, skate counter, snack bar, and safety roles. You will help with check-in, pricing, skate fitting, and session monitoring while maintaining cleanliness and safety standards.

Ideal candidates are 16+, energetic, and adaptable to a fast-paced environment, with a flexible schedule including weekends and nights. This role supports various facility tasks and guest-centered events.

Qualifications

• Must be 16 years of age or older.
• Service-minded, enthusiastic, and energetic.
• Strong interpersonal and communication skills.
• Able to work a flexible schedule including weekends, holidays, and nights.
• Rink operations experience is a plus.

Responsibilities

• Front Desk/Reception duties: communicate rink program info, operate POS, cash handling.
• Skate Counter: distribute skates, assist with sizes, manage flow, store skates.
• Snack Bar: knowledge of menu, handle cash, operate equipment.
• Skate Guard: monitor safety during sessions and keep rink free of debris.
• Scorekeeper/Party Host: support events and provide excellent guest service.

Skills

Customer service

Interpersonal skills

Communication

Flexible schedule

Fast-paced environment

Rink operations experience

Education

Education - Less Than High School

Job description

The Rinks is seeking an Operations Associate to deliver outstanding guest service across front desk, skate counter, snack bar, and safety roles. You will help with check-in, pricing, skate fitting, and session monitoring while maintaining cleanliness and safety standards.

Ideal candidates are 16+, energetic, and adaptable to a fast-paced environment, with a flexible schedule including weekends and nights. This role supports various facility tasks and guest-centered events.