Airport Customer Experience Pro | Rentals & Service

National Car Rental; City of Albany (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Paid time off

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

National Car Rental is hiring a Customer Experience Representative at Albany International Airport. The role focuses on greeting customers, explaining rental terms, and driving a smooth rental process. It emphasizes friendly service and efficient handling of reservations and questions.

The position requires at least 1 year in customer service, a valid U.S. driver's license, and English proficiency. Both part-time and full-time schedules are available, with benefits detailed in the posting.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Must have a high school diploma or GED.
• Minimum 1 year of customer service experience.
• Valid, unrestricted U.S. driver's license.
• Must live within a 1 hour commute to Albany area within 30 days of start date.
• Must be able to read, write, and understand English.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options and equipment.
• Assist with directions, maps, local area information, and service details.
• Answer reservations, rate quotes, general questions, and resolve issues.
• Place outgoing calls for callbacks and follow-ups.
• Assess rental condition on return and notify management of issues.
• Participate in training and development opportunities and stay updated.

Skills

Customer service experience

English proficiency

Education

High School Diploma or GED

Job description

National Car Rental is hiring a Customer Experience Representative at Albany International Airport. The role focuses on greeting customers, explaining rental terms, and driving a smooth rental process. It emphasizes friendly service and efficient handling of reservations and questions.

The position requires at least 1 year in customer service, a valid U.S. driver's license, and English proficiency. Both part-time and full-time schedules are available, with benefits detailed in the posting.