Airport Customer Experience Pro - Flexible Hours & Benefits

National Car Rental; North Charleston (SC); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with company match

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Charleston International Airport is seeking a Customer Experience Representative to deliver friendly, efficient service and guide customers through rental terms and options. This role requires continuous engagement with customers, quick problem solving, and a proactive attitude in a fast-paced airport environment.

The position offers opportunities for performance-based bonuses and employee discounts, with comprehensive benefits and a focus on customer care and operational

Qualifications

• High School Diploma or G.E.D. required.
• Minimum of 1 year prior customer service retail or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Offer additional assistance such as directions, maps, and local information.
• Handle reservations, rate quotes, and general inquiries via phone or in person.
• Assist in assessing condition of rental at return and communicate needs to management.

Skills

Customer service experience

Communication

Time management

Education

High School Diploma or GED

Job description

National Car Rental at Charleston International Airport is seeking a Customer Experience Representative to deliver friendly, efficient service and guide customers through rental terms and options. This role requires continuous engagement with customers, quick problem solving, and a proactive attitude in a fast-paced airport environment.

The position offers opportunities for performance-based bonuses and employee discounts, with comprehensive benefits and a focus on customer care and operational