Customer Experience Specialist (Car Rentals)

National Car Rental; Buffalo (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative at Buffalo International Airport. You will warmly welcome customers, explain rental terms and vehicle features, and assist with bookings and services to ensure a smooth rental experience.

This role emphasizes friendly service, accurate documentation, and timely responses to inquiries. The position requires at least 2 years of customer service or sales experience, a high school diploma, and the ability to work at the Buffalo

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be 18 years or older and authorized to work in the United States.

Responsibilities

• Meet and greet customers in a professional, friendly, timely manner.
• Explain rental terms, vehicle features, and services to customers.
• Assist with other customer needs and drive additional products and services.

Skills

Customer service

Sales experience

Communication

Retail experience

Education

High School Diploma or GED

Job description

National Car Rental is hiring a Customer Experience Representative at Buffalo International Airport. You will warmly welcome customers, explain rental terms and vehicle features, and assist with bookings and services to ensure a smooth rental experience.

This role emphasizes friendly service, accurate documentation, and timely responses to inquiries. The position requires at least 2 years of customer service or sales experience, a high school diploma, and the ability to work at the Buffalo