Customer Experience Representative - Albany International Airport

National Car Rental; City of Albany (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Paid time off

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

National Car Rental is hiring a Customer Experience Representative at Albany International Airport. The role focuses on greeting customers, explaining rental terms, and driving a smooth rental process. It emphasizes friendly service and efficient handling of reservations and questions.

The position requires at least 1 year in customer service, a valid U.S. driver's license, and English proficiency. Both part-time and full-time schedules are available, with benefits detailed in the posting.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Must have a high school diploma or GED.
• Minimum 1 year of customer service experience.
• Valid, unrestricted U.S. driver's license.
• Must live within a 1 hour commute to Albany area within 30 days of start date.
• Must be able to read, write, and understand English.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options and equipment.
• Assist with directions, maps, local area information, and service details.
• Answer reservations, rate quotes, general questions, and resolve issues.
• Place outgoing calls for callbacks and follow-ups.
• Assess rental condition on return and notify management of issues.
• Participate in training and development opportunities and stay updated.

Skills

Customer service experience

English proficiency

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $19 / hour

This position is located at The Albany International Airport- located at 737 Albany Shaker Road Albany, NY 12211

We have both full and time time schedules available.

Part Time Benefits

• Employee discount
• Retirement savings plan
• Training and development
• Paid time off

Full Time Benefits Plus Part Time Benefits

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance

Schedules Available

• Monday, Tuesday, Thursday, Friday, Saturday: 6:00am-3:00pm (1 hour meal break)
• Sunday-Thursday: 4:00pm - 1:00am (1 hour meal break)

Must be able to work at least 15 to 20 hours within the hours above to be considered for a part time role.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a high school diploma or GED
• Must have a minimum of 1 year of customer service experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English