Customer Experience Pro — Car Rental & Service

National Car Rental; Bloomington (IL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401(k) with matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is seeking a Full Time Customer Experience Representative at the Bloomington Airport location. You will greet customers, communicate rental terms, and upsell optional protections and upgrades to ensure a smooth, efficient rental process.

Position offers benefits including paid time off, employee rental discounts, retirement plan with 401(k) matching, health, dental, vision, and life insurance, plus training and development opportunities.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction on driving record in past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.

Skills

Customer service

Sales experience

Communication skills

Retail experience

Education

High School Diploma or GED

Job description

National Car Rental, part of Enterprise Mobility, is seeking a Full Time Customer Experience Representative at the Bloomington Airport location. You will greet customers, communicate rental terms, and upsell optional protections and upgrades to ensure a smooth, efficient rental process.

Position offers benefits including paid time off, employee rental discounts, retirement plan with 401(k) matching, health, dental, vision, and life insurance, plus training and development opportunities.