Airport Car Rental Customer Service Agent

National Car Rental; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Service Agent at JFK Airport to greet members and assist with the Emerald Aisle rental process, ensuring quick, friendly service and accurate documentation.

The role emphasizes clear communication, product knowledge between brands, and delivering a seamless rental experience while maintaining a neat, customer-focused environment. Training and growth opportunities are offered.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without future sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Basic PC skills; familiarity with Odyssey is a plus.
• Must be within a 1-hour commute to JFK within 30 days of start date.
• Able to read, write, and understand English.
• Valid, unrestricted U.S. driver's license.

Responsibilities

• Greet customers and answer questions, guiding them based on brand offerings.
• Identify customers by name and verify rental agreements and reservations.
• Support smooth rental exchanges and returns and resolve issues fairly.
• Ensure accurate rental documents and timely service at the counter.
• Assist customers with directions and local information as needed.
• Explain charges, rates, and service details clearly during the rental process.
• Maintain neat, organized rental counters and customer areas.
• Stay punctual and attend to job performance goals and training.

Skills

Customer service

English proficiency

Education

High School Diploma or GED

Tools

PC

Microsoft Office

Odyssey familiarity

Job description

National Car Rental is hiring a Customer Service Agent at JFK Airport to greet members and assist with the Emerald Aisle rental process, ensuring quick, friendly service and accurate documentation.

The role emphasizes clear communication, product knowledge between brands, and delivering a seamless rental experience while maintaining a neat, customer-focused environment. Training and growth opportunities are offered.