AI Support QA Specialist — Remote, Flexible Tasks

prolificacademicltd; EE. UU.; A distancia; USD 21.000 - 41.000; A tiempo parcial

Descripción de la vacante

prolificacademicltd is seeking to hire remote workers to evaluate and improve AI-based customer support systems. After a short skills assessment, you may review AI responses, create realistic test cases, and assess support materials for accuracy and tone.

Responsibilities include rating replies, creating test conversations, and auditing FAQs for correctness. Multilingual ability and familiarity with helpdesk tools are a plus.

Formación

• Experience in handling high-volume customer support or client success.
• Excellent written English with ability to tailor tone for different audiences.
• Ability to de-escalate difficult conversations and explain technical or billing steps clearly.
• Fast, accurate typing and strong information-gathering skills.
• Careful judgment of factual accuracy, logic, and tone.

Responsabilidades

• Rate generated customer support replies for accuracy, usefulness, and tone.
• Create sample tickets and conversation paths to test challenging customer scenarios.
• Review AI-generated FAQs and reply templates for correctness and clarity.
• Label responses for empathy, professionalism, and other tone attributes.
• Compare model outputs with quality standards and identify issues.

Conocimientos

High-volume support

Written English

De-escalation

Typing speed

Information retrieval

Factual accuracy judgment

Herramientas

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Confluence

Notion

Guru

Descripción del empleo

prolificacademicltd is seeking to hire remote workers to evaluate and improve AI-based customer support systems. After a short skills assessment, you may review AI responses, create realistic test cases, and assess support materials for accuracy and tone.

Responsibilities include rating replies, creating test conversations, and auditing FAQs for correctness. Multilingual ability and familiarity with helpdesk tools are a plus.