Remote AI Support QA Specialist

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

Remote work

Pay up to $30 per hour

Job summary

prolificacademicltd is offering remote task-based work to review AI-generated support replies for accuracy and tone. You will assess factual correctness, helpfulness, and customer clarity, and draft realistic customer scenarios for testing model responses.

Some tasks require uninterrupted attention for up to one hour. Applicants should have prior high-volume customer support or technical support experience, strong written English, and the ability to explain troubleshooting steps clearly.

Qualifications

• Experience in high-volume customer support, technical support, or client success.
• Excellent written English with ability to adapt clarity and empathy.
• Ability to calmly handle difficult interactions and explain steps clearly.

Responsibilities

• Score AI-written support replies for accuracy, usefulness and tone.
• Draft realistic customer scenarios to test model responses.
• Check help articles and templates for clarity and correctness.
• Label response tone and flag insensitivity or robotic language.
• Compare outputs with support quality guidelines and flag issues.

Skills

Customer support experience

Strong written English

Empathy and clarity

Fast typing

Attention to detail

Source consultation for info

Tools

Helpdesk systems

Ticketing software

Knowledge base tools

Job description

prolificacademicltd is offering remote task-based work to review AI-generated support replies for accuracy and tone. You will assess factual correctness, helpfulness, and customer clarity, and draft realistic customer scenarios for testing model responses.

Some tasks require uninterrupted attention for up to one hour. Applicants should have prior high-volume customer support or technical support experience, strong written English, and the ability to explain troubleshooting steps clearly.