AI Support Quality Analyst (Remote, Flexible Hours)

prolificacademicltd; United States; Remote; USD 25,000 - 41,000; Part time

Job summary

Prolific Academic Ltd is seeking individuals to perform paid QA tasks to help train AI support content. You will review AI-generated replies for accuracy, determine tone, and create realistic customer scenarios to reveal gaps.

Applicants complete a short skills assessment; tasks vary in length. Remote work in the United States with flexible hours and payment per task, up to $30 per hour.

Qualifications

• Must have professional experience in high-volume customer support or similar roles.
• Excellent written English and ability to adjust wording for different customers.
• Ability to calm difficult interactions and explain technical or billing steps clearly.
• Fast, accurate typing and ability to locate information quickly across sources.
• Strong attention to factual accuracy, logic and tone in responses.

Responsibilities

• Review AI-generated support replies for accuracy, usefulness and tone.
• Create sample tickets and conversations including difficult customer scenarios.
• Check FAQs and response templates for correctness and clarity.
• Label tone and sentiment, noting empathetic vs. professional vs. robotic language.
• Compare outputs with quality standards and identify logical or factual gaps.

Skills

High-volume support experience

Strong English writing

Calming challenging interactions

Typing speed

Attention to factual accuracy/logic/tc

Payment via PayPal

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

Prolific Academic Ltd is seeking individuals to perform paid QA tasks to help train AI support content. You will review AI-generated replies for accuracy, determine tone, and create realistic customer scenarios to reveal gaps.

Applicants complete a short skills assessment; tasks vary in length. Remote work in the United States with flexible hours and payment per task, up to $30 per hour.