AI Support QA Specialist — Remote & Flexible

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

prolificacademicltd seeks an experienced AI training evaluator to review and judge AI-generated customer support content. You will assess replies for accuracy, empathy, and clarity, create realistic test scenarios, and help improve automated responses.

The role may involve completing a brief skills assessment and flexible, remote work within the United States. Ideal candidates have proven experience in high-volume support, strong written English, and the ability to explain technical or billing

Qualifications

• Experience in high-volume customer support, technical support, or client success.
• Strong written English and the ability to adapt tone and explanations to different customer needs.
• Fast, accurate typing and the ability to consult multiple information sources efficiently.

Responsibilities

• Assess AI-generated support replies for accuracy, clarity, usefulness, and consistency of voice.
• Create sample tickets and conversation flows that test difficult cases, including escalations and complex requests.
• Check generated help articles and response templates for correctness and ease of use.
• Label tone and sentiment, noting when a response feels empathetic, professional, or unnatural.
• Compare outputs with customer support quality standards and identify errors in reasoning or facts.

Skills

Customer support

Strong written English

Tone adaptation

Problem solving

Fast typing

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

prolificacademicltd seeks an experienced AI training evaluator to review and judge AI-generated customer support content. You will assess replies for accuracy, empathy, and clarity, create realistic test scenarios, and help improve automated responses.

The role may involve completing a brief skills assessment and flexible, remote work within the United States. Ideal candidates have proven experience in high-volume support, strong written English, and the ability to explain technical or billing