AI Support QA & Training Specialist — Remote

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Skills assessment

Flexible tasks

Job summary

prolificacademic ltd is seeking a remote AI support evaluator to help train and assess AI-powered customer support systems. You will review AI replies, design realistic scenarios, and evaluate help articles for accuracy and usability.

The role requires strong written English, ability to handle high-volume tasks, and a PayPal account for payments. The position offers flexible, remote work with an initial skills assessment before joining the paid task pool.

Qualifications

• Experience in a high-volume customer support, technical support, or client success role.
• Strong written English, with the ability to adjust clarity and empathy for different customer situations.
• Skill in calming difficult interactions and explaining technical or billing troubleshooting step by step.
• Fast, accurate typing and the ability to find answers across multiple information sources.
• Careful attention to factual accuracy, logic, and tone.
• A PayPal account to receive task payments.

Responsibilities

• Judge AI-written support replies for accuracy, clarity, helpfulness, and consistency of tone.
• Create realistic support scenarios, including difficult, unusual, or technically complex customer cases.
• Review generated help articles and response templates for correctness and ease of use.
• Label the sentiment and empathy of responses, noting when language sounds unprofessional or robotic.
• Compare model outputs with support quality standards and identify subtle factual or logical errors.

Skills

High-volume support

Technical support

Clear written English

Empathy and de-escalation

Research across information sources

Fast typing

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

prolificacademic ltd is seeking a remote AI support evaluator to help train and assess AI-powered customer support systems. You will review AI replies, design realistic scenarios, and evaluate help articles for accuracy and usability.

The role requires strong written English, ability to handle high-volume tasks, and a PayPal account for payments. The position offers flexible, remote work with an initial skills assessment before joining the paid task pool.