AI Support QA Specialist – Remote & Flexible

prolificacademicltd; United States; Remote; USD 21,000 - 41,000; Full time

Job summary

Prolific Academic Ltd. seeks a detail-oriented individual with hands-on customer support experience to help evaluate and improve AI support systems. You will assess chatbot replies, test difficult service scenarios, and verify help content for clarity and accuracy.

Responsibilities include rating tone, developing realistic customer conversations, and identifying issues in logic or facts. Flexible, remote work with payments by task, some opportunities reaching up to $30 per hour.

Qualifications

• Experience in high-volume customer support, technical support, or client success.
• Excellent written English with adaptable tone and clarity for different customer situations.
• Ability to de-escalate difficult interactions and explain troubleshooting steps clearly.
• Efficient typing and quick research across multiple information sources with careful attention to detail.
• PayPal account required to receive task payments.
• Ability to focus on tasks that may require up to one uninterrupted hour.

Responsibilities

• Evaluate AI-generated support replies for correctness, usefulness, and tone consistency.
• Develop realistic customer conversations and support cases, including escalations and complex requests.
• Review generated FAQs and response templates for accuracy and usability.
• Label response tone for empathy, professionalism, and naturalness.
• Compare outputs with service quality criteria and identify issues in logic, tone, or facts.

Skills

Customer support experience

Excellent written English

De-escalation skills

Research across sources

Attention to detail

Job description

Prolific Academic Ltd. seeks a detail-oriented individual with hands-on customer support experience to help evaluate and improve AI support systems. You will assess chatbot replies, test difficult service scenarios, and verify help content for clarity and accuracy.

Responsibilities include rating tone, developing realistic customer conversations, and identifying issues in logic or facts. Flexible, remote work with payments by task, some opportunities reaching up to $30 per hour.