AI Support Content QA Specialist – Remote

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Assessment before invitation

Pay up to $30/hr

Job summary

Prolific Academic Ltd. is seeking individuals to help train and assess AI support content. You will review AI-generated replies for accuracy, tone, and helpfulness, and create realistic customer scenarios.

Tasks are paid and can require an hour for some tasks or be shorter. Remote work, flexible hours, and an onboarding assessment. Prior experience in high-volume customer support and strong written English are preferred.

Qualifications

• Experience in high-volume customer support or technical support.
• Excellent written English; adapt wording for customer needs.
• Ability to find information across multiple sources quickly.
• PayPal account required for payment.

Responsibilities

• Review AI-generated support replies for factual accuracy, helpfulness, and tone.
• Create sample tickets and conversations, including difficult or unusual situations.
• Check draft FAQs and response templates for correctness and ease of use.
• Label tone and sentiment (empathetic, professional, or robotic).
• Compare outputs with customer support quality standards and identify errors in logic or detail.

Skills

High-volume customer support

Technical support

Client success

Strong written English

Typing speed

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

Prolific Academic Ltd. is seeking individuals to help train and assess AI support content. You will review AI-generated replies for accuracy, tone, and helpfulness, and create realistic customer scenarios.

Tasks are paid and can require an hour for some tasks or be shorter. Remote work, flexible hours, and an onboarding assessment. Prior experience in high-volume customer support and strong written English are preferred.