AI Support Quality Auditor (Remote, Flexible)

prolificacademicltd; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

prolificacademicltd is seeking individuals to perform paid, project-based work evaluating AI support systems. You will assess chatbot replies for accuracy, clarity, empathy, and usefulness, and draft realistic scenarios or review help content.

Some tasks require a full uninterrupted hour, while others can be shorter. This remote role rewards sharp written English, high-volume support experience, and the ability to adjust tone for different customers.

Qualifications

• Experience in high-volume customer support or technical support.
• Excellent written English and ability to adjust tone for different customers.
• Ability to calm difficult interactions and provide step-by-step help.
• Fast, accurate written communication and ability to find information across sources.
• Careful judgment spotting factual, tonal, or logical errors.
• Must have a payment account to receive compensation.

Responsibilities

• Evaluate chatbot replies for factual accuracy, helpfulness, and consistency with a service voice.
• Draft realistic support tickets and conversation scenarios, including difficult or unusual situations.
• Review generated FAQs and response templates for accuracy and ease of use.
• Label tone and sentiment, noting whether replies sound empathetic, professional, or mechanical.
• Assess outputs against customer support quality standards and identify issues in reasoning or wording.

Skills

High-volume support

Excellent written English

Tone adjustment

Calm difficult interactions

Fast, accurate communication

Information gathering

Judgment on errors

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

prolificacademicltd is seeking individuals to perform paid, project-based work evaluating AI support systems. You will assess chatbot replies for accuracy, clarity, empathy, and usefulness, and draft realistic scenarios or review help content.

Some tasks require a full uninterrupted hour, while others can be shorter. This remote role rewards sharp written English, high-volume support experience, and the ability to adjust tone for different customers.