AI Support QA & Scenario Evaluator (Remote)

prolificacademicltd; United States; Remote; USD 25,000 - 41,000; Part time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

Prolific Academic Ltd is seeking individuals to help train and assess AI systems through paid, task-based work. Responsibilities include reviewing support conversations, drafting realistic customer tickets, and improving customer-facing guidance.

A short skills assessment is part of the selection process, after which you can take on available tasks. Applicants should have professional experience in high-volume customer support and strong written English.

Qualifications

• Professional experience in high-volume customer support.
• Strong written English with ability to adapt tone for different customers.
• Ability to explain technical or billing solutions clearly.

Responsibilities

• Assess AI-written support replies for accuracy, usefulness, and tone consistency.
• Draft realistic customer tickets and conversation scenarios, including difficult cases.
• Review generated help articles and response templates for clarity and correctness.
• Label tone and sentiment, noting empathetic, professional, or robotic language.
• Compare responses with customer support quality standards and identify errors.

Skills

Customer support

Written English

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific Academic Ltd is seeking individuals to help train and assess AI systems through paid, task-based work. Responsibilities include reviewing support conversations, drafting realistic customer tickets, and improving customer-facing guidance.

A short skills assessment is part of the selection process, after which you can take on available tasks. Applicants should have professional experience in high-volume customer support and strong written English.